Personal service. Our small company size ensures fast, personal service. When you call us, you talk to a real person instead of listening to a pre-recorded message with multiple options. If you have a problem, we’ll help you solve it over the phone or via an on-site visit. If you want advice, we’ll provide facts and figures based on our many years of experience. We value our relationship with you.

Engineering and design support. Upon request, we will review all HVAC system designs and drawings for customers contemplating a building expansion, new construction or renovation of an existing building and recommend ways to ensure that energy efficiency is integrated into the design process. We also work with consulting engineers and contractors when new customers convert their buildings to district heating and/or cooling.

Customers on the Board. Heating and cooling customers elect representatives to serve staggered three-year terms on our Board of Directors. This policy ensures that you have a voice in the way we conduct business now and in the future.

Round-the-clock service. We provide immediate customer assistance 24 hours a day, 365 days a year. We’re always just a phone call away.

Customer surveys. All employees are encouraged to conduct one-on-one surveys with as many customers as possible annually to determine customer loyalty and how we can best work together to ensure wise use of energy.

Student Education. We created an energy education program, “Survivor—Energy Planet,” that we present to sixth-graders. The presen- tation explains how a district heating and cooling system works and the difference between renewable fuels and fossil fuels. It also emphasizes recycling and energy conservation.

Energy conservation audits. Upon request, we will visit your building, review your HVAC equipment and recommend ways to conserve energy and operate your equipment more efficiently. If anything needs to be repaired or replaced, we will recommend contractors who provide quality work at competitive prices.

Customer education. We provide educational seminars each spring for our heating and cooling operating engineers. The half-day sessions, which include lunch, feature topics such as preventive maintenance, energy conservation, air quality, efficient equipment operation and energy management.

Stable rates. District heating and cooling rates have consistently remained below the annual rate of inflation since service began in 1983 and 1993, respectively. This is the result of sound financial management, ongoing system expansion and operating efficiency.

Emergency equipment replacement. We have heat exchangers and domestic hot water heaters available in case you experience a sudden equipment failure or you need a temporary replacement unit while you wait for new equipment to be installed.

Reliability. District heating and cooling customers enjoy reliability rates that exceed 99.99 percent.

Green energy. Since 2003, we have been using a local, renewable resource—wood waste—as our primary fuel source, helping the community solve a waste disposal problem and keeping energy dollars in the local economy.