To report an emergency, please call our main phone line – 651.297.8955. We have 24-hour on-call support. If your call is received after office hours, our answering service will respond by asking a few questions to determine the specifics of the problem, including location and contact information. The answering service will contact our on-call team who will respond to the emergency.
General Customer Service:
Our customer service engineers are available to help customers with technical questions, environmental certifications, and energy efficiency challenges. Contact us by email.
Tours and Educational Opportunities:
Tours of the district heating and cogeneration plant and the RiverCentre solar thermal installation and mechanical room are available by request. Tours are an excellent opportunity for customers, building engineers, finance staff and others to learn about our system. To schedule a tour, please complete the online Tour Request Form.
All Other Questions:
For other questions, please send us an email at firstname.lastname@example.org.
District Energy also has an interactive tool to help our heating and cooling customers monitor and forecast their energy usage. The tool has been available since 2006 and is being upgraded for integration with our new customer web portal (under development). ClearStory gives customers instant access to a variety of metered energy usage information from customer buildings. Contact email@example.com for more information.